Calling all extroverts! Hotel industry is the fastest growing segment of the larger Travel and Tourism sector, the world’s largest economic sector, driving job creation and global prosperity. Develop the knowledge and skills you need to take advantage of this growing sector and build a globally mobile career you’ll love.
Classroom curriculum is delivered by academic experts with Hospitality and Tourism industry professional experience. A third-semester industry-work placement in the hospitality industry will immerse you in this vibrant field, with opportunities at resorts, hotels, convention centers, restaurants and more. Ask us about our scholarship options!
Attain broadly applicable knowledge and skills of hotel management and develop a diverse set of transferable skills.
- Learn from qualified faculty with meaningful and relevant experience in the hospitality, tourism, travel and convention industries.
- Engage with fellow students and instructors in small classes, where learning can be personalized.
- Gain relevant, real-world experience during a 384-hour industry-work experience placement in the third semester of your program.
- Develop a broad understanding of the hospitality and hotel industry, including its structure, key players, and global trends.
Customer Service Excellence:
- Acquire skills to provide exceptional customer service, emphasizing guest satisfaction, communication, and conflict resolution.
Hotel Operations Management:
- Gain knowledge of the day-to-day operations within a hotel, covering areas such as front office, housekeeping, food and beverage, and maintenance.
Hospitality Marketing and Sales:
- Learn principles of marketing and sales specific to the hospitality industry, including strategies for room bookings, event hosting, and customer loyalty.
Food and Beverage Management:
- Understand the principles of food and beverage operations, including menu planning, pricing, inventory management, and quality control.
- Develop skills in planning and executing events within a hotel, including conferences, weddings, and other special occasions.
Human Resource Management:
- Explore human resource practices tailored to the hospitality sector, covering recruitment, training, employee relations, and legal considerations.
- Learn financial management principles specific to the hotel industry, including budgeting, cost control, revenue management, and financial analysis.
Facility and Resource Planning:
- Understand effective resource utilization, maintenance, and facility planning to ensure a safe, comfortable, and inviting hotel environment.
Hospitality Law and Ethics:
- Explore legal and ethical considerations in the hospitality industry, covering contracts, liability, intellectual property, and ethical business practices.
- Familiarize yourself with technology solutions used in hotel management, including reservation systems, property management systems (PMS), and customer relationship management (CRM) tools.
- Develop skills to handle crisis situations, such as natural disasters, emergencies, or unforeseen events, ensuring the safety and well-being of guests and staff.
- Gain insights into the global nature of the hospitality industry, understanding cultural diversity, international trends, and adapting services for a diverse clientele.
Entrepreneurship and Innovation:
- Foster an entrepreneurial mindset and explore innovative practices within the hotel industry, encouraging creative solutions to challenges and the development of new services.
- Front office supervisor
- Front office agent
- Guest services supervisor
- Guest services agent
- Reservations supervisor
- Reservations agent
- Banquet supervisor
- Catering supervisor
- Marketing assistant
- Human resources assistant
- Assistant restaurant manager
- Restaurant manager
- Assistant bar manager
- Bar manager
- Food and beverage controller
- Customer relations staff
- Hotel housekeeping supervisor
- Hotel/resort security manager
- Room service supervisor
- Room service manager
- Purchasing assistant
To be eligible for the Industry-work placement in the third-semester students must:
Complete all their courses in semesters 1 and 2 and achieve a minimum mark of 60% in each course.
In order for a student to receive his/her diploma he/she must:
Fulfil all the requirements of the program as outlined in the student contract.
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